PRIVACY POLICY

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways:

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Shwood Eyewear news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?

We implement security measures that meet or exceed current federal standards to protect the safety of your personal information when you place an order or submit your personal information on our website, but please be aware that no system of transmitting data over the internet can be guaranteed as 100% secure. We process orders via Spree Commerce which allows us to use the information collected for the purposes of product provision, billing, identification and authentication, service improvement, contact, and research.

How are cookies used?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party Links

Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.

Privacy Policy

This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.

Do you offer returns?

We offer returns on a case by case basis for orders that are damaged within 30 days of your purchase.

If you feel that your order has been damaged during shipment or otherwise, please reach out to us promptly at support@toroluna.com so we can evaluate the issue and provide a solution.

For an item to be eligible for return it must include all parts, accessories, original packaging, and proof of purchase.

Toro Luna is committed to customer satisfaction, and we will always do our best to ensure that you are 100% satisfied with your purchase. We offer returns on a case by case basis for orders that are damaged within 30 days of purchase.

If you feel that your order has been damaged during shipment or otherwise, please reach out to us promptly at support@toroluna.com so we can evaluate the issue and provide a solution. For an item to be eligible for return it must include all parts, accessories, original packaging, and proof of purchase.

 

All return requests should be submitted via email within 30 days of receipt of the order and must include a detailed description of the damage/defect along with photos/videos as necessary. Returns will be inspected upon receipt, and we reserve the right to reject any returns that do not meet our criteria for eligibility.

 

If your return is approved, we'll initiate a refund to your original method of payment or issue you store credit at our discretion. We will provide you with an online confirmation number once the return has been processed. Refunds or store credits can take up to 14 business days to appear on your statement depending on the issuing bank or financial institution.

 

In addition to the criteria outlined above, customers must pay for shipping when returning an item. Depending on the situation, a restocking fee may be applied which would reduce the total of the refund. We will provide you with an estimate of any applicable fees prior to issuing your return request so that you can make an informed decision about how to proceed.

 

We also kindly ask that customers use well-padded packaging and a traceable method of shipment when sending back returns. Toro Luna is not responsible for items lost in transit and cannot issue refunds or store credit until we receive the returned item(s). Please keep all tracking information associated with your return shipment for your records as proof of delivery.

 

 If you would like to exchange an item for something else, please contact us via email at support@toroluna.com within 30 days of receipt of your order. Exchanges will be evaluated on a case by case basis; any applicable fees or restrictions may apply depending on the situation. As with returns, customers must cover the cost of shipping when returning an item for an exchange and we kindly ask that they use well-padded packaging and a traceable method of shipment. Please keep all tracking information associated with your exchange shipment for your records as proof of delivery.

 

We hope this information has been helpful! Please reach out if there are any other questions or concerns regarding our return policy. Thank you for being a valued Toro Luna customer!

How fast do you ship?

We ship our watches out in as little as 1-2 days, although with exceptions such as holidays, breaks, and other factors may cause delay.

If you are a U.S. Customer, you can expect to get your order within 3-5 business days from when you placed your order.

Where are you located?

We are located in sunny Phoenix, Arizona.

How do I change the battery?

Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

What should I do if my order hasn’t been delivered yet?

Why is the amount I paid different from the amount of my order?

I lost my return label. How can I get a new one?

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Our country is unique in terms of its culture, which made it even more important to understand what she was looking for, her psyche, her body and her comfort levels.

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