FAQ's

We offer returns on a case by case basis for orders that are damaged within 30 days of your purchase.

If you feel that your order has been damaged during shipment or otherwise, please reach out to us promptly at support@toroluna.com so we can evaluate the issue and provide a solution.

For an item to be eligible for return it must include all parts, accessories, original packaging, and proof of purchase.

Toro Luna is committed to customer satisfaction, and we will always do our best to ensure that you are 100% satisfied with your purchase. We offer returns on a case by case basis for orders that are damaged within 30 days of purchase.

If you feel that your order has been damaged during shipment or otherwise, please reach out to us promptly at support@toroluna.com so we can evaluate the issue and provide a solution. For an item to be eligible for return it must include all parts, accessories, original packaging, and proof of purchase.

 

All return requests should be submitted via email within 30 days of receipt of the order and must include a detailed description of the damage/defect along with photos/videos as necessary. Returns will be inspected upon receipt, and we reserve the right to reject any returns that do not meet our criteria for eligibility.

 

If your return is approved, we'll initiate a refund to your original method of payment or issue you store credit at our discretion. We will provide you with an online confirmation number once the return has been processed. Refunds or store credits can take up to 14 business days to appear on your statement depending on the issuing bank or financial institution.

 

In addition to the criteria outlined above, customers must pay for shipping when returning an item. Depending on the situation, a restocking fee may be applied which would reduce the total of the refund. We will provide you with an estimate of any applicable fees prior to issuing your return request so that you can make an informed decision about how to proceed.

 

We also kindly ask that customers use well-padded packaging and a traceable method of shipment when sending back returns. Toro Luna is not responsible for items lost in transit and cannot issue refunds or store credit until we receive the returned item(s). Please keep all tracking information associated with your return shipment for your records as proof of delivery.

 

 If you would like to exchange an item for something else, please contact us via email at support@toroluna.com within 30 days of receipt of your order. Exchanges will be evaluated on a case by case basis; any applicable fees or restrictions may apply depending on the situation. As with returns, customers must cover the cost of shipping when returning an item for an exchange and we kindly ask that they use well-padded packaging and a traceable method of shipment. Please keep all tracking information associated with your exchange shipment for your records as proof of delivery.

 

We hope this information has been helpful! Please reach out if there are any other questions or concerns regarding our return policy. Thank you for being a valued Toro Luna customer!

We ship our watches out in as little as 1-2 days, although with exceptions such as holidays, breaks, and other factors may cause delay.

If you are a U.S. Customer, you can expect to get your order within 3-5 business days from when you placed your order.

We are located in sunny Phoenix, Arizona.

Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

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